All orders are processed within 7 business days. If you have any questions regarding shipping, please contact us via email at email@example.com.
Shipments or deliveries may occur on weekends or holidays, depending on the courier's schedule and working hours. If the company or courier is experiencing a high volume of orders or deliveries, customers should expect further delays. Orders are processed and delivered Monday-Friday (excluding public holidays).
Shipping charges for your order will be calculated and displayed at checkout. Here is the estimated shipping time frames after order processing:
- Domestic Orders delivered 4-5 Business Days
- International Orders delivered 10-18 Business Days
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. Your return is subject for approval and additional verification such as images of the item. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
International orders are FINAL SALE. Items that are discontinued, bought with a promo code, or heavily discounted are FINAL SALE. If you have any questions regarding whether the item is final sale, you can contact us at email@example.com.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
CANCELLATION POLICY: If you change your mind after placing an order, you can cancel it at any time before we have sent your parcel out. If the order is shipped already, your cancellation request will be reviewed as the company has a right for the refusal of the cancellation. If your cancellation request is approved after your parcel has been shipped out, a 50% cancellation fee applies. For any additional questions, please contact us at our email firstname.lastname@example.org.